Lacey Caplinger

A-SPC6 • ICP-ACC • CSPO • PSM • ITIL4

Brentwood, TN lrcaplin1@gmail.com (317) 946-8147 LinkedIn

Strategic transformation leader who turns consulting engagements into long-term partnerships. Known for walking into complex enterprise environments and building the organizational muscle clients need to sustain change long after the engagement ends. Brings a combination of technical depth, emotional intelligence, and executive credibility that allows for seamless navigation between hands-on delivery and boardroom strategy conversations.

Key Achievements

$5M+
Portfolio managed across 14+ strategic engagements with 100% client retention
$4M+
Disney partnership expanded from initial $200K engagement
35%+
Margin maintained through proactive resource planning & scope management
NPS 10
Perfect client satisfaction score for three consecutive years

Professional Experience

Cprime

March 2022 – Present

Senior Engagement Manager & Agile Coach

Strategic Clients: Disney, Visa, Astellas Pharma, Pratt & Whitney, Sandia National Labs

  • • Expanded initial $200K engagement with Disney into $4M+ strategic partnership across four business units by partnering with VP-level stakeholders to architect enterprise-wide transformation strategies
  • • Designed and implemented integrated workflow automation across Jira, ServiceNow, and Apptio that reduced manual overhead by 40% and cut planning cycle time by 30%
  • • Established enterprise-wide Agile Communities of Practice spanning 15+ programs at Pratt & Whitney, developing governance frameworks and facilitating quarterly planning sessions
  • • Built sustainable internal capability through comprehensive coaching playbooks and training programs, partnering with leadership to establish Lean Agile Centers of Excellence

Independent Consultancy

2021 – 2022

Principal Consultant

Strategic Clients: Comcast, America's First Finance, AppOnboard

  • • Engaged directly by CEO of AppOnboard to lead company-wide delivery process transformation, creating strategic rollout roadmap that minimized disruption while driving operational excellence
  • • Improved delivery predictability by 45% by implementing SAFe, aligning Sprint/PI goals, and coaching Scrum Masters and Product Owners
  • • Increased release predictability by 40% for mobile development teams through roadmapping, swarming, and capacity planning techniques

Comcast

2019 – 2021

Technical Program Manager & Agile Coach

Led matrixed cross-functional teams developing life safety microservices for Home Security and Automation, coordinating five functional organizations across four regions. Launched two Release Trains and built metrics dashboards connecting Jira to WorkBoard business outcomes.

Honeywell

2018 – 2019

Technical Program Manager & Agile Coach

Led agile transformation for Home Comfort, Security, and Life Safety Division. Trained 200+ practitioners, transitioned 12 teams from Waterfall to Scrum, and launched two Release Trains.

Earlier Career

KFidelis (2017-2018) | Management Consultant – Agile transformation consulting for enterprise accounts
Charles Schwab (2016-2017) | Project Manager – Enterprise agile transformation strategy implementation
Cisco (2014-2016) | Project Manager – Telepresence customer engagement and platform migration

Skills & Certifications

Certifications

  • • Advanced SAFe Practice Consultant 6 (A-SPC6)
  • • ICAgile Professional Agile Coach (ICP-ACC)
  • • Certified Scrum Product Owner (CSPO)
  • • Professional Scrum Master (PSM)
  • • ITIL 4 Foundations
  • • IBM Apptio Targetprocess Practitioner Advanced
  • • ServiceNow Associate System Admin

Tools & Platforms

Jira ServiceNow Apptio EasyAgile Big Picture Smartsheet WorkBoard

Industry Expertise

Financial Services Healthcare/Pharma Defense & Aerospace Entertainment & Media Manufacturing

Education

Bachelor of Arts, Psychology

Indiana University Bloomington